Orders

Orders are placed quickly and easily via our user-friendly web shop. 

In case if you have problems using it, or if you have any other questions, we would love to hear from you. Email us- info@lpracks.com or call us + 45-24241066

You are of course welcome to pick up your goods from us and save the postage. 

Call + 45-24 24 10 66 and make an appointment with one of our consultants.

Payment

We have 4 options for payments:

MobilePay:

• MobilePay number: 27928

Payment card:

• Payment cards (Dankort, Visa / Dankort, Visa Electron, Mastercard / Eurocard, JBC, Maestro)

• We recommend payments made by debit card. It is easy, safe, fast and has the advantage that we can ship the goods immediately - see more under 'Delivery'.

The use of payment cards in this store is safe and certified by PBS (Pengeinstitutternes Betalingsservice), which means that you as a customer do not run into any risk when you use your payment card. Your entered card information will never reach LP Racks.

Bank transfer:

• The amount is transferred via your local bank / post office or via online banking. Always remember to state the order number or telephone number, otherwise we might have difficulties locating your deposit. Our account information is:

• Syd Bank:

• Account 7140-0001420386

• IBAN Account number: DK2971400001420386

• BIC (SWIFT-address) SYBKDK22

This payment solution is widely used, but has the disadvantage that we can only ship the goods once we have received your payment.

Paypal:

• Paypal@lpracks.com

Delivery

All orders are sent by BWS (GLS - POST NORD) or DSV, unless a separately made agreement between the buyer and www.lpracks.com.

This means that the goods are sent within 5-7 * days of receiving the order.

If an order consisting of several items that will always be sent together. It is therefore the item with the longest delivery time that you need to identify how long it takes before the entire order is shipped. The stated delivery time is indicative and can thus be deviated from.

Please note that you must not sign the receipt until you have checked that the package is intact and that the received goods are undamaged. Therefore, check your goods at the post office or with the freight forwarder before driving. LP Racks can not subsequently replace damaged goods if you have first signed the receipt. The claim for compensation lapses if the recipient has signed the receipt and has not objected to the carrier. If the item has broken during shipment, this must be written on the consignment note and you must have a copy, which is sent to LP Racks, the case is then treated as a transport damage.

*

RACKS - usually shipped 2-3 weeks after order.

HERPTEK - Only taken home on order, and stock is not kept. Upon receipt of order confirmation, the order can be canceled up to 2 days after ordering. After which the order can not be undone - as production is started.

Shipping

We have several options for shipping:

• Parcels Post.

Packages are sent with Post Nord, which uses several different suppliers (GLS, POSTNORD, DHL, FEDEX, DOA, DAP, etc.) - the supplier that best suits your address / location is always chosen.

• DSV / Dachser

Larger items are sent on pallets with DSV / Dachser. Who tries to deliver it to you at the specified address (either at your private address or your work address). In order for them to deliver the item to you, they require that the item can be acknowledged upon receipt. (See also under Delivery)

All Racks and large Plastic boxes are shipped on Pallets.

IMPORTANT:

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Always check the shipment for external signs of damage, cracks, dents, etc. If there are clear signs on the outer packaging, it must be signed subject to receipt.

If there are no visible signs of the shipment, but the goods are still damaged, it must be reported to LP Racks ApS  immediately.

Take pictures of the damaged goods, the outer packaging (with shipping label so you can see who has transported the goods, eg GLS, Fedex, etc.) and the inner packaging.

If the shipment is damaged, visible or not, the original packaging and the damaged goods must be stored until the compensation case has been processed. In certain cases, the courier companies want to pick up the goods for further inspection in connection with the processing of the compensation case.

1.)

IMPORTANT:

Please check carefully, your received shipment / order, if any damaged or parts missing, you MUST claim in writing within 48 hours after receiving the products.

This claim must include customer name, order number, and date claimed, as well as a digital photo of the damaged item and inventory of missing parts in writing.

Claim received after 48 Hours are not covered by LP Racks ApS.

A damaged or missing part in no way extends our return policy to cover refunding shipping and handling cost of shipping products back for refund or exchange.

2.)

IMPORTANT:

When the shipment is delivered, consignee have to check the shipment for visible damages. If there are signs of damages on the package, consignee have to check the shipment before sign the POD.

If the package is received and after opening the shipment, can see hidden damage to the cargo. Consignee have to take pictures of the damaged cargo and sent to LP Racks latest 48 hours after receiving the shipment.

Picture shows:

- Damaged goods

- Packing before unpacking - inside and outside.

- Packing after unpacking - inside and outside.

3.)

IMPORTANT:

Transport damages on goods, will be replaced as a voucher, that can be used on the next order.

The broken goods have to be returned to LP Racks, before new parts (as a voucher) will be replaced.

Example, if you get a shipment of tubs or metal shelf - and one tub / metal Shelf is broken, you will get a voucher for a free tub / metal Shelf on your next order.

You can also come to our address and return the broken goods and get them replaced with new parts.

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Orders abroad:

Select your home country when entering your address. Then your choice of shipping options will emerge.

If your country is not on the list - please contact LP Racks for more information.

Terms of trade

The following sales and delivery conditions apply to all deliveries from LP Racks ApS. The terms apply in the event that no other written agreements have been entered into between you as the buyer and LP Racks ApS.

Documentation and guidance

If there are product descriptions and user manuals for the item, these are included with the delivery from LP Racks ApS. If you want further information or advice from LP Racks ApS, this is for guidance only.

Delivery time and transport

Delivery of goods from www.lpracks.com is considered to have taken place when the consumer has received the goods. The shipment of goods always takes place with BWS * / DVS.

* BWS Uses multiple vendors.

The risk to the goods

The risk and responsibility for goods purchased from LP Racks ApS only passes to you as a consumer at the time of delivery.

Complaint

Any errors or omissions in delivery from LP Racks ApS must be invoked within a reasonable time after you discover the error. It is your duty to state and on request show how the error or defect manifests itself. If you discover an error, contact LP Racks ApS quickly. As a rule, you can only complain about errors that appear, no later than two years in Denmark and 1 year other countries after you have received the item. For items with a limited shelf life, your right of appeal is limited by the shelf life period that LP Racks has offered you.
For LP3 racks, there is no rust guarantee, as we dont have control on how they have been treated after they have left our place.
In case of a complaint, that is cowered by LP Racks ApS, the goods needs to be return to LP Racks ApS in Denmark - the shipping cost of return is not covered by LP Racks ApS. 

Right of withdrawal

LP Racks ApS provides a 10-day right of withdrawal, valid from the day you receive the item. If you regret the purchase, LP Racks must be notified no later than 10 days after the day you received the item. You have a duty to return the item in the same condition and quantity as it was received, this also applies to the packaging and information signs on the item. You must bear the costs associated with returning the item.

Ordered items will not be returned.

Order item (Racks and Herptek) which is taken home on order - and thus not returned.

Money is not returned when returning an item.

Prices

All prices at LP Racks ApS- at the web address www.lpracks.com - are incl. VAT. but excl. postage / freight.

PRIVACY POLICY FOR LP RACKS

As we process personal information, we have adopted this privacy policy that tells you how we process your data.

1. DATA MANAGER AND CONTACT INFORMATION

LP Racks ApS is the data controller and we ensure that your personal data is processed in accordance with the law.

Contact information for LP Racks ApS can be found below:

Jesper L Pedersen

E-mail: info@lpracks.com

Phone: +45-24241066

2. WHAT DATA IS COLLECTED

We use data about you to improve our service and ensure quality in our products and services as well as in our contact with you.

2.1. Automatically collected data

Our website is based on various technologies for the purpose of ensuring ease of use and security. These technologies can automatically collect data in order to offer the best possible solution, either directly by us or by a third party on our behalf. Analysis of clickstream data and placement of cookies are examples of this.

Every visit to a digital solution involves sending information from your browser to a server. It is through analysis of this data that we optimize the digital solutions. Data is collected via third parties on our behalf. Data about your computer can be collected for system administration. This data is statistical information about the behavior of users in the digital solutions. Examples of data collected and possibly analyzed:

· Date and time of visit

· The pages visited in the solution

· The IP address of the visitor

· Information about the browser and computer used (type, version, operating system, etc.),

· URL from referral site (the page from which the visitor came to our solution).

We use Google Analytics as a web analytics solution in our digital solutions. In this connection, web analysis data from our digital solutions is sent for analysis in the service Google provides. Here, Google Analytics acts as a "data processor" of data we are responsible for, and this data may only be passed on by agreement or to comply with legal requirements.

You can see more about Google's privacy policy here:

https://www.google.com/intl/da/policies/

2.2. Information you provide yourself

In addition to the information that is collected automatically, we also process data that users have actively provided to us.

Examples of data that users actively submit are:

· Contact information when ordering on the web shop

· Information you share with us via social media, including Instagram and Facebook

· Information sent by e-mail, including job applications.

· Subscribe to newsletter

3. USE AND STORAGE OF COLLECTED DATA

3.1. Purpose of collection

The following are examples of the use of the information collected:

· Ensuring ease of use and security

· Optimization of our website

· Broadcast of offers and news

· If you have submitted a job application, we will process this in order to assess the opportunity of a possible employment.

· Advertising

3.2. Storage

The information is stored for the period permitted by law and we delete it when it is no longer needed. The period depends on the nature of the information and the background of storage. Specifically, the following can be stated about storage periods:

· As far as our customers are concerned, we basically keep your contact information and data until 3 years after the end of the customer relationship

· If you send us a job application, we will generally delete it within 6 months of receipt, unless we choose to proceed with an employment process and / or obtain your consent to save the application

3.3. Disclosure of information

We only pass on customer information to third parties in accordance with what is stated in this privacy policy.

We may disclose your information if we are required to disclose or share data in order to comply with a legal obligation. Disclosure may also be made at the direction of a court or other authority, or to protect trademarks, rights or property. This involves exchanging information with other companies and organizations for protection against fraud.

We use service providers and data processors who perform work on our behalf. In addition, we use a number of third parties for the storage and processing of data. These will be contractually obligated to treat all data strictly confidential, and thus are not allowed to use data for anything other than what is covered by the contractual obligation to us, and we check that our partners comply with their obligations.

We only use data processors in the EU or in countries that can provide your information with adequate protection. If we pass on your information to a service provider or data processor outside the EU, we will ensure that we comply with the legal requirements for such transfers.

Our website may link to other websites. If you use such links, you leave our website and are then subject to other conditions and personal data policies for which we are not responsible.

4. COOKIES

OnlinePlus uses cookies, which make it possible to collect relevant information about the site's users to improve the site and its content. This also applies to third-party cookies.

4.1. What are cookies and why are they used?

Cookies are a text file that are stored on your computer, smartphone or similar when you visit a website and are intended to recognize it, remember your settings, perform statistics and target ads specifically to you. A cookie is a passive file and cannot collect information on your computer, spread computer viruses or other malicious programs. Cookies are used by virtually all websites.

By collecting information about the number of users and the traffic on the site, it opens up opportunities to make the website work, facilitate its use and not least target marketing to the site's users.

If we place cookies, you will be informed about the use and purpose of collecting data via cookies. Before we place cookies on your equipment, we ask for your consent. Necessary cookies to ensure functionality and settings can, however, be used without your consent.

4.2. Delete or disable cookies in the browser

If you do not want this information collected, you have at any time the option to delete your cookies and in future not use the website.

You can also reject cookies on your computer by changing the settings in your browser. Where you find the settings depends on which browser you use.

Just be aware that if you delete or block cookies, ads may become less relevant to you, appear more frequently, and your internet browsing will be made unnecessarily cumbersome. You may also risk that the website does not work optimally and that there is content that you can not access.

All browsers allow you to delete your cookies collectively or individually. How you do this depends on which browser you are using. Remember that if you use several browsers, you must delete cookies in all of them.

5. SECURITY

We protect your personal data and have internal rules on information security.

We have adopted internal rules on information security, which contain instructions and measures that protect your personal data against being destroyed, lost or altered, against unauthorized publication, and against unauthorized access or knowledge of them.

We have established procedures for granting access rights to those of our employees who process sensitive personal data and data that reveals information about personal interests and habits. We control their actual access through logging and monitoring. To avoid data loss, we regularly back up our data sets.

6. YOUR RIGHTS

6.1. In general

If you wish to access your data, have it corrected or deleted, or object to our data processing, we will investigate whether this is possible and give you a response to your inquiry as soon as possible and no later than one month after we have received your inquiry. .

6.2. You have the right to access your personal data

You have the right at any time to be informed of what data we process about you, where it comes from and what we use it for. You can also be informed how long we store your personal data and who receives data about you, to the extent that we pass on data in Denmark and abroad.

If you request it, we may give you access to the data we process about you. However, access may be restricted for the sake of other persons' privacy protection, to trade secrets and intellectual property rights.

You can make use of your rights by contacting us. Our contact information can be found at the top of point 1.

6.3. You have the right to have inaccurate personal data corrected or deleted.

If you believe that the personal data we process about you is inaccurate, you have the right to have it corrected. You must contact us and inform us of the inaccuracies and how they can be corrected.

In some cases, we will have an obligation to delete your personal data. This applies, for example, if you want to withdraw your consent. Your consent is voluntary and you can withdraw it at any time by contacting us. Use the contact information above under point 1 if you wish to withdraw your consent.

If you believe that your data is no longer necessary for the purpose for which we collected it, you may request that it be deleted. You can also contact us if you believe that your personal data is being processed in violation of the law or other legal obligations.

When you contact us with a request to have your personal data corrected or deleted, we will check whether the conditions have been met, and if so, implement changes or deletion as soon as possible.

6.4. You have the right to object to our processing of your personal data.

You have the right to object to our processing of your personal data. You may also object to our disclosure of your data for marketing purposes. Furthermore, you can use the contact information at the top of point 1 to submit an objection. If your objection is justified, we will make sure to stop processing your personal data.

6.5. In certain cases, you have the right to have your data disclosed

You have the right to receive the personal data you have made available to us and those we have obtained about you from other actors on the basis of your consent. If we process data about you as part of a contract to which you are a party, you can also have your data sent to you. You also have the right to transfer this personal data to another service provider. 

If you wish to exercise your right to data portability, you will receive your personal data from us in a commonly used format.

6.6. You have the right to complain to the Danish Data Protection Agency

LP Racks (as the data controller) is subject to the provisions of the Personal Data Act (including the EU Personal Data Regulation and national personal data legislation) on the processing of personal data.

If you experience a violation of your privacy while using our website or through other interactions with LP Racks, you can complain to the Danish Data Protection Agency.

The Data Inspectorate's contact information is set out below:

Danish Protection Agency (Datatilsynet)

Borgergade 28, 5.

1300 Copenhagen K

Phone +45 33 19 32 00 Fax: 33 19 32 18

Mail: dt@datatilsynet.dk

www.datatilsynet.dk

7. VERSION

This privacy policy was last modified on April 8, 2019.

Bestilling

Bestillinger foretages hurtigt og nemt via vores brugervenlige webshop. Har du problemer med at anvende den, eller har du spørgsmål i øvrigt, hører vi meget gerne fra dig. Kontakt os her - info@lpracks.com eller +45-24241066

Du er naturligvis velkommen til at afhente dine varer hos os og spare portoen. Ring på tlf. +45-24 24 10 66 inden, og aftal nærmere med en af vores konsulenter.

Betaling

Vi har 4 muligheder for betaling:

MOBILPAY:

• Mobilpay nr: 27928

• Betalingskort (Dankort, Visa/Dankort, Visa Electron, Mastercard/Eurocard, JBC, Maestro)
• Vi anbefaler, at betalingen sker med betalingskort. Det er nemt, sikkert, hurtigt og har den fordel, at vi straks kan sende varerne – se mere under punktet ’Levering’.

Anvendelse af betalingskort i denne butik er sikkert og certificeret af PBS (Pengeinstitutternes Betalingsservice), hvilket betyder, at du som kunde ikke løber nogen risiko, når du anvender dit betalingskort. Dine indtastede kortoplysninger kommer aldrig LP Racks i hænde.

Bankoverførsel:

• Beløbet overføres via din lokale bank/posthus eller via netbank. Husk altid at anføre ordrenummer eller telefonnummer, da vi ellers kan have svært ved at lokalisere din indbetaling. Vores kontooplysninger er:
• Syd Bank:
• Account 7140-0001420386
• IBAN Account number: DK2971400001420386
• BIC (SWIFT-adresse) SYBKDK22

Denne betalingsløsning er meget anvendt, men har den ulempe, at vi først kan afsende varerne, når vi har modtaget din indbetaling.

Paypal:

• Paypal@lpracks.com

Levering

Alle bestillinger sendes med BWS (GLS - POST NORD) eller DSV, hvis ikke andet er aftalt særskilt mellem køber og www.lpracks.com.
Dette betyder at varerne sendes indenfor 5-7* dage efter modtaget ordre.

En ordre bestående af flere varer vil altid blive sendt samlet. Det er derfor den vare med den længste leveringstid, du skal bruge som identifikation for hvor lang tid der går, før hele ordren bliver afsendt. Oplyste leveringstidspunkt er vejledende og kan således fraviges.

Bemærk venligst at du ikke må skrive under på modtagelsen, før du har kontrolleret at pakken er intakt, og at de modtagne varer er ubeskadige. Kontroller derfor dine varer på posthuset eller sammen med fragtmanden inden han kører. LP Racks kan ikke efterfølgende erstatte beskadige varer, hvis du først har skrevet under på modtagelsen. Erstatningskravet bortfalder hvis modtager har skrevet under på modtagelsen og ikke har gjort indsigelse til fragtmanden. Er varen gået itu under forsendelsen skal dette skrives på fragtseddlen og du skal have en kopi, som sendes til LP Racks, Sagen bliver herefter behandlet som en transportskade.

*
RACKS - sendes normalt 2-3 uger efter ordre.
HERPTEK - Tages kun hjem på ordre, og lager føres ikke. Efter modtagelse af ordre bekræftelse, kan ordren fortrydes indtil 2 dage efter bestilling. Hvorefter ordren ikke kan fortrydes - da produktionen er igang sat.

Forsendelse

Vi har flere muligheder for forsendelse:

• Pakker Post.

Pakker sendes med Post Nord, som bruger flere forskellige leverandør (GLS, POSTNORD, DHL, FEDEX, DOA, DAP, Osv.) - der bliver altid valgt den leverandør der passer bedst til din adresse / placering.

• DSV / Dachser

Større vare sendes på paller med DSV / Dachser. Som forsøger at levere den hos dig på den angive adresse (enten på din private adresse eller din arbejdsadresse). For at de kan levere varen ved dig, kræver de at der kan kvitteres for varen i forbindelse med modtagelse. (Se også under Levering)
Alle Racks og store Plast kasser sendes kun på Paller.

VIGTIGT:

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Tjek altid forsendelsen for ydre tegn på beskadigelse, revner, buler, etc. Er der tydelige tegn på den ydre emballage, skal der underskrives med forbehold ved modtagelsen.

Er der ingen synlige tegn på forsendelsen, men godset er alligevel beskadiget, skal det straks anmeldes til LP Racks.

Tag billeder af det beskadigede gods, den ydre emballage (med fragtlabel, så man kan se, hvem der har transporteret godset, eks. GLS, Fedex, etc.) samt den indre emballage.

Er forsendelsen beskadiget, synligt eller ej, skal original emballagen og det ødelagte gods gemmes, indtil erstatningssagen er færdigbehandlet. I visse tilfælde ønsker kurerselskaberne at afhente godset for nærmere besigtigelse ifb. med behandlingen af erstatningssagen.

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Always inspect the external conditions of the shipment. In case of visibel damage note your reservations on the consignement note.

If no visible signs on the shipment but the goods are still damaged you must inform LP Racks inmediatly.

Take photos of the damaged goods, the outher packaging ( with the label that shows who the freight forwarder is ex. GLS, Fedex, etc. ) as well as the inner packaging.

If the shipment is damaged, visible or not, the original packaging and the damaged goods must be kept untill the claim has been finished. In some cases the freight forwarding company will pick up the goods for further inspection when dealing with the claim.
 

1.)

IMPORTANT:

Please check carefully, your received shipment / order, if any damaged or parts missing, you MUST claim in writing within 48 hours after receiving the products.

This claim must include customer name, order number, and date claimed, as well as a digital photo af the damaged item and inventory of missing parts in writing.

Claim received after 48 Hours are not covered by LP Racks ApS.

A damaged or missing part in no way extends our return policy to cover refunding shipping and handling cost of shipping products back for refund or exchange.

2.)

IMPORTANT:

When the shipment is delivered, consignee have to check the shipment the shipment for visible damages. If there are sign of damages on the package, consignee have to check the shipment before sign the POD.

If the package is received and after opening the shipment, can see hidden damage of the cargo. Consignee have to take pictures of the damaged cargo and sent to LP Racks latest 48 hours after receiving the shipment.

Pictures shows:

- Damaged goods

- Packing before unpacking - inside and outside.

- Packing after unpacking - inside and outside.

3.)

IMPORTANT:

Transport damages on goods, will be replaces as a voucher, that can be used on the next order.

The broken goods has to be returned to LP Racks, before new parts (as a voucher) will be replaced.

Example, if you get a shipment of tubs or metal shelf - and one tub / metal Shelf is broken, you will get a voucher for a free tub / metal Shelf on your next order.

You can also come to our address and return the broken goods and get them replaced with new parts.

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Bestillinger til udlandet:

Vælg dit hjemland, i forbindelse med du indtaster din adresse. Så vil dine valg muligheder for fragt dukke op.
Isåfald dit land ikke står på listen - kontakt venligst LP Racks for nærmere aftale.

Handelsbetingelser

Nedenstående salgs- og leveringsbetingelser gælder for alle leverancer fra LP Racks. Betingelserne gælder i det tilfælde, hvor der ikke er indgået andre skriftlige aftaler mellem dig som køber og LP Racks.

Dokumentation og vejledning

Hvis der findes produktbeskrivelser og brugervejledninger til varen, følger disse med leverancen fra LP Racks. Ønsker du yderligere oplysning eller rådgivning fra LP Racks side, er denne af vejledende art.

Leveringstidspunkt og transport

Levering af varer fra www.lpracks.com anses for sket, når forbrugeren har fået varen udleveret. Forsendelsen af varer sker altid med BWS* / DVS.
* BWS Bruger flere leverandør.

Risikoen for varerne

Risikoen og ansvaret for varer købt hos LP Racks overgår først til dig som forbruger på leveringstidspunktet.

Reklamation

Eventuelle fejl eller mangler ved levering fra LP Racks skal påberåbes i rimelig tid efter, at du har opdaget fejlen. Det en din pligt at angive og på forlangende vise, hvordan fejlen eller manglen ytrer sig. Hvis du opdager en fejl, skal du hurtigt rette henvendelse til LP Racks. Du kan som udgangspunkt kun klage over fejl, der viser sig, senest to år i Danmark og 1 år i andre lande, efter du har fået varen leveret. For varer med begrænset holdbarhed er din klagemulighed afgrænset af den holdbarhedsperiode, LP Racks har stillet dig i udsigt.
For LP3 racks yders der ikke rust garanti, da vi ikke er herre over hvordan varen bliver behandlet efter den har forladt vores adresse.
Ved en reklamations sag, som er dækket af LP Racks, skal varen returners til LP Racks, prisen på fragt dækkes ikke af LP Racks.

Fortrydelsesret

LP Racks yder 10 dages fortrydelsesret, gældende fra den dag du modtager varen. Fortryder du købet, skal LP Racks underrettes herom senest 10 dage efter den dag, du fik varen i hænde. Du har pligt til at returnere varen i samme stand og mængde, som den er modtaget, dette er også gældende for den emballage og infoskilte der er på varen. Du skal selv afholde de omkostninger, der er forbundet med at returnere varen.
Bestillings vare tages ikke retur.
Bestillingsvare (Racks og Herptek) som tages hjem på ordre - og derved ikke tages retur.
Penge gives ikke retur, ved returnering af vare.

Priser

Alle priser hos LP Racks – på web-adressen www.lpracks.com – er inkl. moms. men ekskl. porto/fragt.